You can return it to the store where you bought it, or use the store’s returns portal. If you’ve purchased an item from Fashion Nova and it turns out not to be what you expected, you can easily return it. The Fashion Nova Customer Service team is available 24/7 to resolve any problems. If you’re shipping internationally, you’ll have to allow up to four business days for delivery.Ĭonsumers can get a refund if they’re not satisfied with the quality of their merchandise. Your order will typically arrive within three to seven business days, but it can take longer if you live in an area outside the United States. However, you can also choose other carriers depending on your shipping location and requirements. In addition, they’ll always answer your questions and offer tips on how to make your order even better.įashion Nova ships domestically and internationally through UPS. The staff is friendly and eager to help you with your order. Several employees use the double heart emoji to sign their emails. The Fashion Nova Customer Service staff also uses emojis to sign off emails. You’ll also need to provide proof of a damaged or incorrect order to receive a refund. The customer service representatives will respond to your message within seven to fourteen days. You’ll need to provide your registered email and order number and request a refund. To receive a refund, you can contact Fashion Nova Customer Service to cancel your order. The website also offers a 30 day money back guarantee if you’re not satisfied with your purchase. The rates for these services depend on the shipping destination. The company ships most orders within two business days, but you can choose expedited shipping or overnight FedEx delivery to get your order as quickly as possible. Shippingįashion Nova Customer Service is available to answer your questions and make sure your order is delivered in a timely manner. If you need an item in a hurry, you can order online or contact customer service via email. Orders placed on weekdays will typically ship out the same day, and those placed on weekends will ship out on the next business day. It ships via FedEx, and orders are usually processed within two to five days. They also use language that resonates with the target audience.įashion Nova ships worldwide. Their social media team makes sure that their content is tailored to the type of customers that they want to attract. In addition to offering a return policy, Fashion Nova uses social media to build a following and promote their brand. You can easily claim a refund by filling out an online form. Fashion Nova will refund your payment in the form of an E-Gift card or store credit. To return an item, make sure that the item is in its original packaging with the tags still attached. The company is known for its fast turnaround time and great prices, so you can shop with confidence knowing that you’re not going to break the bank.Ĭustomers who aren’t satisfied with their purchase can return it for a refund or store credit within 30 days of purchase. For example, you can expect to pay less than $30 for a pair of ankle boots, while a thigh-high boot costs about $55. Most of its clothing is priced between $20 and $40, so it’s easy to find what you need without going broke. Fashion Nova is an online store for women’s fashion that sells clothing that is affordable and fast-fashion.
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